1 Introduction & Scope
C9999 (hereinafter referred to as "we", "us", or "the Platform") is a trusted online betting and gaming service provider in Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy applies to c9999's website, mobile app, and all associated digital services.
This policy outlines what information we collect, why we collect it, how we keep it secure, and what rights you have. By creating an account or using the c9999 platform, you are deemed to have agreed to this Privacy Policy.
- This policy applies to all registered members and guest users.
- The Bengali version shall be considered the authoritative and definitive text.
- This policy is fully aligned with international data protection regulations.
2 What Data We Collect
C9999 collects only the information that is strictly necessary. We never ask for unnecessary or excessive personal data. See the table below for full details:
| Data Type |
Example |
Purpose |
| Identity Information |
Name, date of birth, national ID number |
Age & Identity Verification |
| Contact Information |
Phone number, email address |
Account Management |
| Payment Information |
BKash / Nagad / Rocket number |
Transaction Processing |
| Device Information |
IP address, browser type |
Security Verification |
| Usage Data |
Login time, betting history |
Service Improvement |
| Location Data |
Country & City (Approximate) |
To ensure localized service delivery |
Please Note: c9999 never collects full payment card numbers or bank passwords. All transactions are processed through your mobile banking provider.
3 How We Collect Information
C9999 collects information through a number of methods. Each approach is fully transparent and carried out with your knowledge.
- Provided Directly by You: Information you provide when filling out the registration form, updating your profile, or contacting support.
- Automatic Collection: Data collected automatically through cookies, log files, and session data while using the platform.
- Transaction Data: Data automatically recorded from deposit, withdrawal, and betting activity.
- Identity Verification: Information collected from documents uploaded during the KYC process.
- Third Party (Limited): Where necessary, information may be received from payment providers or fraud prevention services.
4 How We Use Your Information
C9999 uses collected data solely for the specific purposes outlined below. Information is never used for any unauthorized purpose.
- Account Management: Used for registration, login, and profile management.
- Transaction Processing: To process deposits, withdrawals, and bonus payouts.
- Ensuring Security: To detect fraud, prevent multiple accounts, and maintain platform security.
- Customer Support: To respond to your complaints or queries.
- Service Improvement: To analyze user experience and continuously improve the platform.
- Legal Obligation: Where required to comply with regulatory authority directives.
- Promotional Communications: To send special offers and updates, only with your consent.
Please Note: You can opt out of promotional emails or SMS at any time — simply contact our support team.
5 Data Sharing & Disclosure Policy
C9999 does not sell, rent, or commercially share your personal information with third parties. However, your information may be shared in the following limited circumstances:
- Payment Provider: Minimum necessary information is shared with bKash, Nagad, or Rocket solely to process transactions.
- Identity Verification Service: With authorized verification partners for the KYC process.
- Legal Obligation: In response to a court order or a lawful request from a government authority.
- Fraud Prevention: With relevant authorities for the prevention of cybercrime.
- Business Transfer: In the event of a company merger or acquisition, provided the new authority remains bound by this Privacy Policy.
Warning: c9999 never shares your password, OTP, or full payment details with any third party. If anyone claims to be a c9999 representative and requests this information, it is a scam.
6 Cookie & Tracking Policy
C9999 uses cookies to enhance your experience. We use only essential and functional cookies — no third-party advertising or tracking cookies.
- Session Cookie: Required to keep you logged in. Automatically deleted when the browser is closed.
- Preference Cookies: To remember your language, theme, and other preferences.
- Security Cookie: To prevent fraud and CSRF attacks.
- Analytics Cookies: Used to understand platform usage — not personally identifiable.
You can disable cookies at any time from your browser settings. Please note that disabling cookies may cause some features to not function properly.
7 Data Retention Period
C9999 retains your data only for as long as necessary. Information that is no longer needed is deleted after a set period.
| Data Type |
Retention Period |
| Account Information (Active) |
For the Duration of Account Activity |
| Transaction Records |
5 years (legal obligation) |
| KYC Documents |
3 Years After Account Closure |
| Session Logs |
90 Days |
| Support Conversations |
2 Years |
| Marketing Preferences |
Deleted Immediately Upon Opt-Out |
Upon a request to delete your account, all personal data will be permanently removed within 30 days, except where retention is required by law.
8 Your Rights
As a c9999 member, you have several important rights over your personal data — rights we fully respect and uphold.
- Your Right to Know: You may request to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate information.
- Right to Erasure: You may request that your data be deleted under certain circumstances.
- Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
- Right to Data Portability: You may request a copy of your data in a machine-readable format.
- Right to Object: You may opt out of marketing communications at any time.
- Right to Withdraw Consent: You may withdraw any previously given consent at any time.
How to Submit a Request: To exercise any of the rights listed above support@c9999.wsto email us. We will respond within 48 hours.
9 Security Measures
C9999 employs industry-leading security measures to protect your data. Our multi-layered security framework is outlined below:
1
SSL/TLS Encryption
All data transfers are secured with 256-bit SSL encryption. No information exchanged between your browser and our servers is ever exposed.
2
Two-Factor Authentication (2FA)
OTP verification is mandatory when logging into your account, preventing any unauthorized access.
3
Firewall & DDoS Protection
Advanced firewall systems and DDoS protection are active 24/7. Suspicious activity is blocked automatically.
4
Regular Security Audits
Security audits are conducted quarterly by an independent team of third-party experts. Any vulnerabilities identified are addressed immediately.
5
Data Backup & Recovery
Automatic backups are taken daily and stored at a separate location. Rapid recovery is guaranteed in any unforeseen situation.
6
Staff Training & Access Control
Only authorized personnel may access specific data. All staff have signed confidentiality agreements and receive regular training.
10 Privacy of Minors
C9999 is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal data from minors.
- Age verification is mandatory at the time of registration.
- Age is verified through the KYC process.
- If any minor's data is found in our system, the account will be immediately closed and all associated data permanently deleted.
- If a parent or guardian has concerns support@c9999.wsto file a report.
Responsible Gaming: We are committed to protecting minors. To learn more, please see our
Responsible Gaming View page.
11 Privacy Policy Updates
C9999 may update this Privacy Policy as needed. For any changes, we follow the process outlined below:
- Registered members will be notified by email of any significant changes.
- The updated policy takes effect from the date of publication.
- Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
- The latest version will always be available on this page.
We recommend that you visit this page regularly to stay up to date with the latest Privacy Policy.
12 Contact & Complaints
For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. Our Data Privacy Team is always ready to assist you.
- Email: support@c9999.ws
- Response Time: Within 48 hours
- Language: Support available in both Bengali and English
- Response Time: 7 Days a Week, 24 Hours a Day
Our Commitment: c9999 is fully committed to protecting your privacy. Your trust is our most valuable asset. If you have any concerns, don't hesitate to reach out — we're always here for you.